Refund policy

1. SCOPE AND INTENT

This Return and Refund Policy applies to all purchases made through EnergiSoul.

Return Window: 30 days

Refund Processing Time: 7 days

Return Shipping Costs: Covered by the customer unless the item is defective, damaged, or incorrect

Restocking Fee: A restocking fee of up to 25% may apply

2. CONTACT INFORMATION

For returns, refunds, or order issues, please contact our support team:

Email:support@energisoul.com

Phone: (815) 414-6207

Business Address:

2501 Chatham Rd STE N, Springfield, Illinois 62704, United States

Hours:

Monday to Friday, 9 AM – 5 PM CT

3. RETURN ELIGIBILITY

Customers in the United States may request a return within 30 days of receiving the product, subject to the conditions below.

3.1 CONDITIONS FOR RETURN

Items must be unused and in original condition
Items must be returned in original packaging with all accessories included
Proof of purchase is required
Returns must be completed within 30 days of delivery

4. RETURN PROCESS

4.1 INITIATING A RETURN

To initiate a return:

Contact us at support@energisoul.com within 30 days of delivery
Include your order number and reason for return

4.2 RETURN AUTHORIZATION

All returns must be approved before being sent back.

Once approved, you will receive:

Return instructions
Shipping details (if applicable)

Unauthorized returns may not be accepted.

4.3 SHIPPING THE RETURN

Returns must be shipped within 7 days of approval
Use a trackable shipping method

5. RETURN SHIPPING & FEES

Return shipping costs are the responsibility of the customer
If the item is defective, damaged, or incorrect, return shipping will be covered by us

A restocking fee of up to 25% may apply to approved returns.

6. SPECIFIC RETURN CONDITIONS

Certain items may ship directly from our partner brands and may follow brand-specific return guidelines. Please refer to individual product pages for details.

6.1 CHANGE OF MIND RETURNS

Must be requested within 30 days of delivery
Items must meet all return conditions

Refunds:

Issed to original payment method
May include a restocking fee of up to 25%

6.2 DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us within 48 hours of delivery
Provide photos clearly showing the issue

We will offer:

A replacement, or
A full refund (including return shipping)

6.3 PRODUCT NOT RECEIVED

If your order does not arrive within the expected timeframe:

Contact us at support@energisoul.com
We will investigate with the carrier

If confirmed lost:

Replacement or full refund will be provided

7. NON-RETURNABLE ITEMS

The following items are non-returnable:

Custom or made-to-order products
Final sale or clearance items
Gift cards or digital products

8. REFUNDS

8.1 APPROVAL

Refunds are issued after the returned item has been received and inspected

You will be notified by email whether your refund is approved or rejected

8.2 PROCESSING

Refunds are issued to the original payment method
Refunds are processed within 7 days after the returned item is received and inspected

9. EXCHANGES

We do not process direct exchanges.

If eligible:

Return the item
Place a new order

10. ORDER CANCELLATIONS

Orders may be canceled for a full refund before shipment
Once shipped, orders must follow the return process

11. LEGAL RIGHTS

This policy does not affect your rights under applicable U.S. consumer protection laws

12. POLICY UPDATES

We reserve the right to update this policy at any time. Changes take effect upon posting.

13. CONTACT INFORMATION

EnergiSoul